September 2025
Key insights and opportunities for e-commerce businesses following the Google innovation reveals at the recent AI in Action event.
TDMC (The Digital Media Collective), a certified Google Premier Partner, Meta Business Partner, and Shopify Select Partner shares their analysis of Google’s AI in Action conference held in Cape Town in July, highlighting the direct impact on South African e-commerce businesses.
The Google event, themed “AI is Now”, demonstrated practical AI applications that will reshape how South African consumers shop online and how merchants operate their stores. The conference featured live demonstrations of Google’s Gemini AI models and new tools that can automate complex marketing and customer service tasks.
Key TDMC team members attended the one-day conference which cemented many of their own beliefs in the power of AI in the e-commerce marketplace and galvanised their commitment to harnessing many of the new innovations shared at this gathering of innovators.
“We’re seeing the end of AI experimentation and the start of AI implementation,” says TDMC Media Director Caleb Shepard. “Our clients who operate Shopify stores need to understand that AI isn’t coming, it’s here – and their competitors are already using it.”
Key developments for e-commerce
Google announced several developments that directly affect online retail, including:
Project Mariner, which can browse websites, compare prices, and fill out forms automatically. This AI assistant will help consumers find better deals, but will force retailers to compete more aggressively on price and customer experience.
Real-time translation capabilities will allow Shopify merchants to serve customers in multiple South African languages without hiring translators. Google demonstrated live voice translation between Swahili and Zulu during the event. “In a country with such massive mobile penetration, this new feature is going to be groundbreaking in putting brands in the hands and hearts of consumers,” says Shepard.
Gemini 2.5 Pro models can analyse customer data and predict purchasing patterns with human-like reasoning. Unlike previous AI that identified patterns, these models can explain their logic and make multi-step plans for marketing campaigns. “This commitment to humanising the shopping process should serve to build trust for consumers, a crucial sentiment in building loyalty,” says Shepard.
Speaking at the event, Country Director for Google South Africa, Kabelo Makwane, said,“We believe in the immense potential of AI to transform businesses while uplifting the economy, and significantly improving lives across South Africa.” He said this was evident in additional health sector and educational commitments the global giant is intent on making in the region.
Competitive landscape shifts
The AI race between Google, OpenAI’s ChatGPT, and Meta is intensifying around e-commerce features. While Google focuses on search and shopping integration, ChatGPT is developing checkout capabilities that could bypass traditional e-commerce platforms. Meanwhile, Meta is building AI shopping directly into Instagram and Facebook.
TDMC’s analysis shows that businesses using all three platforms strategically are seeing 35% higher conversion rates compared to single-platform approaches. As Shepard elaborates, “The retail winners won’t be those who choose one AI platform. Their success requires understanding how Google’s search AI, Meta’s social commerce AI, and Shopify’s merchant tools work together – or investing with agencies that have the know-how and inroads with these providers to maximise these advancements on their behalf.”
Impact on South African market
For consumers, AI will enable:
For merchants, the changes require:
Technical requirements
TDMC’s technical analysis identifies three immediate requirements for South African e-commerce businesses:
The agency’s integrated approach combines Google’s search advertising AI with Meta’s social commerce capabilities and Shopify’s merchant tools. “We pride ourselves on being at the forefront of innovation in e-commerce, our agility and first-to-know status is where our clients reap the rewards,” says Shepard.
AI Action Now
Shepard recommends South African e-commerce businesses take three immediate steps:
90-day actions: Audit current AI usage across Google Ads, Meta advertising and Shopify apps. Begin testing Google’s Gemini tools for content generation and customer analysis.
Six-month strategy: Implement AI-powered demand forecasting and inventory management. Create multilingual customer experiences using Google’s translation capabilities.
Long-term planning: Build commerce experiences designed around AI capabilities rather than traditional shopping flows. Develop internal AI expertise or partner with experienced agencies.
Market outlook
The agency predicts that businesses slow to adopt AI will face increasing pressure as competitors automate pricing, personalise experiences, and reduce customer acquisition costs through AI-powered targeting. “Google’s education initiative alone – where they are partnering with the Raspberry Pi Foundation to train 4,200 teachers and reach 210,000 students across five provinces – shows they’re investing in South Africa’s AI future,” saysShepard. “Businesses that start now and work with their agencies to implement robust AI protocols will have a significant advantage as these capabilities become standard.”